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Privacy Policy

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Privacy Policy – Cool Humans Heal

1. Who We Are

Cool Humans Heal (“we”, “our” or “us”) is committed to protecting the privacy and personal data of our users and clients in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. What Personal Data We Collect

  • Identification Data: Name, email address, phone number
  • Session Data: Appointment preferences, communication history
  • Technical Data: IP address, browser type, operating system
  • Navigation Data: Pages visited, duration of visit, interaction with content
  • Newsletter Subscription Data: Email address, subscription status

3. How We Collect Your Data

  • Contact forms on our website
  • Booking forms (e.g., via Calendly)
  • Newsletter subscription forms
  • Cookies and analytics tools

4. Why We Process Your Data

  • To respond to your inquiries
  • To manage your appointments
  • To send newsletters (only with consent)
  • To improve our website and services
  • To comply with legal obligations

5. Legal Basis for Processing

We process data based on:

  • Consent
  • Performance of a contract
  • Legitimate interest
  • Legal compliance

6. Data Storage and Protection

Your data is stored on secure servers with restricted access. We take appropriate security measures to prevent unauthorized access, alteration, or disclosure.

7. Sharing Your Data

We only share your data with trusted third parties necessary for service provision, including:

  • Booking platforms (e.g., Calendly)
  • Email marketing providers (e.g., Mailchimp)
  • Website hosting and analytics

8. Your Rights

You may request to access, correct, delete, or transfer your data. You may withdraw consent or object to processing at any time by contacting

9. Cookies and Analytics

We use cookies to enhance user experience. You can control cookie settings via your browser. A banner will request consent where required.

10. International Data Transfers

We ensure that data transfers outside Switzerland comply with adequate protection mechanisms (e.g., GDPR, Swiss-US Data Privacy Framework).

11. Children’s Privacy

Our services are not intended for children under 16 years old.

12. Changes to This Policy

We may update this policy periodically. The latest version will be available on this page with the effective date.

13. Contact

For privacy-related inquiries, please use the Contact page.
Country of establishment: Switzerland